VP of Customer Success (m/f/d) bei e-bot7 GmbH (Munich)

About us We revolutionize Customer Service with Artificial
Intelligence. Speed, passion and drive are the basis of our DNA. We
put our customers at the center of everything we do, and we never
stop until the job is done. We’re creating our own path, with a
global and diverse team driving long-term growth and innovation. We
don’t like “not possible”. We like new ideas, open-mindness,
honesty and we always bring an element of fun into our work. Join
our team and be ready to change the world with us. We are one of
the leading companies in Artificial Intelligence, providing our
services to the world’s most innovative companies. With our expert
team of application developers and data scientists we work closely
together with our customers to always be ahead of the game and to
create state-of-the-art technology. Become part of our fast-paced
environment and join our team building the most innovative and
revolutionary technology in the market. Some of our awards include:
Insurance Disruptor of the Year, Impact Growth EU Tech of the Year,
CCW Most Innovative CS Solution, Impact Diamond – Best InsurTech
and many more. Tasks Drive Customer Success outcomes (increase
renewal rates, prevent and decrease churn, expand revenues through
up-sells and cross-sells) Define and optimize customer lifecycle
(segment customers, define and optimize customer journey, automate
and standardize interactions) Measure effectiveness of Customer
Success (define and track KPIs, automate reporting) Lead
world-class Customer Success team (attract and recruit A players,
optimize onboarding, build and track effective team measures)
Requirements Min 5+ years experience in start-ups or scale-ups
leading customer-facing departments Top MSc or BSc degree of
business-related studies Excellent in both German and Business
English, French is a plus Analytics-driven problem solver Strong
empathy for customers and team members & passion for revenue
and growth Very precise and structured working approach Desire for
continuous learning and improvement Ability to influence through
persuasion, negotiation, and consensus building Benefits Office
located in the heart of Munich, in Marienplatz A chance to meet
people from all over the world! (20+ nationalities) Free gym
membership Free German language courses Weekly yoga sessions in the
office Regular company events such as Oktoberfest, Halloween,
Christmas tree decoration A start-up atmosphere with table tennis,
dart board, chill room We are looking forward to hearing from you!
Best, e-bot7